Embracing Artificial Intelligence in Healthcare Education
In This Episode
- [01:28] Hillary’s background in learning and development
- [05:22] The intersections between experience and learning
- [08:34] Approaching onboarding as a meaningful experience
- [11:44] The Grow Portfolio pilot program
- [14:19] The importance of trust and communication in learning and development
- [19:05] Designing learning opportunities based on employee needs
- [20:54] The challenges of labeling people
- [25:05] Creating learning experiences in healthcare
- [26:28] Hiring based on attitude and behavior
- [28:04] The Combustion Questions
What We Learned From Hillary
- Engagement and fun are essential in learning, regardless of age or industry.
- Tailoring learning experiences to the audience's backgrounds, skills, and cultures leads to more effective outcomes.
- The Grow Portfolio Initiative at Penn State Health aims to provide fully paid programs in various fields, removing financial barriers for entry-level employees.
- Emotional intelligence and self-awareness are crucial for leadership roles.
- Transferable skills and attitudes should be considered when evaluating individuals for roles, rather than solely relying on traditional qualifications.
- "How might we" statements can be used in human-centred design to foster innovation and problem-solving. This involves connecting with the community, evaluating existing technology, measuring effectiveness, fostering peer networks, and promoting positive word-of-mouth
Notable Quotes
[01:54] “Engagement and fun and play, sometimes we forget that's not just for kids. Adults need that interaction.”
[03:40] “You have to know your audiences and where they're coming from, regardless of where you are.”
[04:56] “A lot of times we use learning synonymously with training, education, development, the training, development, education are three very different things.”
[05:05] Training is what I need right now because I don't know how to do it. Development is the thing I want to be able to do. And then education might be those more formal practices, like a certification or a degree.”
[00:06:53] “I could be the best technical functional leader on the planet, but if I don't know how to talk to people, I don't listen. I don't critically think. It doesn't matter.”
[07:45], "I love human skills, not soft skills because it's not soft and it's not easy many times."
[09:45] “When you think about onboarding, it's literally the single most important activity because that is the introduction to the organization.”
[12:39] “The bigger problem oftentimes is not the program itself. It is the fact that financially, it is such a barrier for folks.”
[14:38] I will tell you I will take somebody hungry to learn all day long who has a great attitude, who is developing their resilience.”
[16:28] “ You manage things, you do not manage humans, you lead them.”
Our Guest
Hillary Miller, VP & Chief Learning Officer at Penn State Health, boasts 15+ years of learning leadership experience. Formerly at Paragon and HCA, she excels in public, for-profit, and non-profit healthcare. Experienced in gamification, Agile Learning, and more. Certifications in strategic comms, Lean Six Sigma, Crucial Conversations, and Epic Resolute Billing